Our Website may contain links to third-party websites that are not owned or controlled by the Company. The Company is not responsible for how these third-party websites operate or treat your personal data, so we recommend that you read the privacy policies and terms associated with these third-party websites carefully.
California Residents: For information relating to California residents, please click below on the Your California Privacy Rights Section.
What Information Do We Collect?
We collect and process information you share through the Website. We may collect personal information, such as your name, postal address, email address, phone number or any other identifier by which you may be contacted online or offline only when you have voluntarily provided such personal information to us (e.g., contact inquiries, etc.). Typically, we use personal information only for the purpose for which you have divulged the data to us, such as to answer your inquiries. We may also collect information concerning you, including, but not limited to, the products you are seeking from us.
We may use Google Analytics or other similar technologies (the “Analytics Technologies”) to collect and process certain information about you and your use of the Website. The information collected by the Analytics Technologies is statistical data and does not include personal information, and we do not maintain it or associate it with personal information we collect in other ways or receive from third parties.
Our web servers and the Analytics Technologies may collect and store the following general information about you: the originating name of the domain from which you access the Internet; the date and time you access the Website; the pages of the Website you visit; your search queries; the Internet address of the website from which you linked directly to us; and the type of device, device ID or web browser you use to access the Website. This information is collected automatically. It is used to help us improve the Website by tabulating the number of visitors to the Website in terms of new users, origin of referrers, popularity of pages, amount of use, types of errors, and to make the Website more useful to you.
Our web servers and the Analytics Technologies may also collect Internet protocol addresses to track a user’s session while the user remains anonymous. We analyze this data for certain trends in statistics, such as which parts of the Website users are visiting and how long they spend there.
We may also use “cookies” and “web beacons.” Cookies are small files stored on your computer’s hard drive that are used to store and track personal information. Cookies are used to remind us of who you are in order to deliver you better service. Web beacons are small electronic files (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Company, for example, to count users who have visited certain pages and for other related Website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity).
We may also use these automatic data collection technologies to collect information about your online activities over time and across third-party websites or other online services. The information we collect automatically is statistical data and does not include personal information, and we do not maintain it or associate it with personal information we collect in other ways or receive from third parties.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible party directly. For information about how you can opt-out of receiving targeted advertising from certain providers, see the Choices About How We Use and Disclose Your Information Section.
How Will We Use Your Information?
In addition to the uses described above, we may use your information to help us better serve you. For example, we use your information to:
- Provide you with products or services;
- Identify and authenticate you to our different marketing programs and websites;
- Respond to your questions or requests for information;
- Provide customer service;
- Send transactional messages (such as account statements or confirmations);
- Send marketing communications, survey and invitations;
- Process your payment for the products you buy from us;
- Process and issue refunds and collections;
- Send you products or samples you have requested;
- Allow you to enter our contests or sweepstakes; or
- Interact with you on social media.
We also use your information for internal business purposes, such as:
- Quality control, training and analytics;
- Safety maintenance and verification;
- System administration and technology management, including optimizing our websites and applications;
- Security purposes, including detecting threats and protecting against malicious or fraudulent activity;
- Recordkeeping and auditing interactions with consumers, including logs and records maintained as part of transaction information; or
- Risk management, audit, investigations, reporting and other legal and compliance reasons.
We may also use your personal information to better understand you and our customers generally, including:
- For internal research;
- To design and develop products, services and programs that delight our consumers; or
- To identify prospective consumers.
Another way we use your information is to track your use of products, services and websites to make sure that what you hear from us is relevant and useful to you as an individual. For example, we may send you information about one of our other products if you have shown interest in these products by visiting an affiliate’s website. When we do this, we may identify you or your device and associate you with different devices you may use in order to deliver more relevant advertising to you. We may also use your personal information to learn more about what consumers want so that we can make new products or improve the ones we already have.
We may also collect and use your information, including information provided by a third-party (e.g., refer-a-friend program), to administer and maintain our financial incentive, rewards, discounts (e.g., price or service coupons) and loyalty programs. We may use the information you provide in these programs to verify your identity, offer unique rewards, track your program status, and to facilitate the exchange of program points for products, promotional materials, training workshops, and other items.
Disclosure of Your Information
- Provide you with product information that you requested from us;
- Provide you with information concerning other products that we think may be of interest to you;
- Operate or conduct maintenance and repair of the Website or the equipment used to operate the Website;
- Perform statistical analysis;
- Send you e-mail or postal mail; or
- Provide customer support.
Disclosure to Legal Authorities. We may provide information to legal authorities in accordance with applicable law or when we otherwise believe in good faith that the law requires it. There may be instances when we may access or disclose your information in order to protect or defend the legal rights or property of the Company and its affiliated companies or their employees and agents, to protect the safety and security of users, or to protect against fraud.
Sale or Merger. The Company may sell, transfer or otherwise share some or all of its assets in connection with a merger, reorganization, sale of assets, sale of equity, or in the event of bankruptcy, without your permission. In such an event, the personal information of our customers and visitors may be one of the assets transferred.
Choices About Disclosure and Use of Your Information
You may use the following mechanisms to control the information you disclose or our use of your personal information:
Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an email with your request to email@example.com.
Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties’ products or services, you can opt-out by sending us an email stating your request to firstname.lastname@example.org. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.
Targeted Advertising. If you do not want your information collected with Google Analytics, you can install the Google Analytics opt-out browser add-on (available via Google’s website). We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt-out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
California Residents. California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.
Nevada Residents. Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a verified request to stop certain personal information sales via email to email@example.com.
How Long Do We Store Your Personal Information?
Company will retain your personal information for as long as needed to fulfill the purposes for which it was collected. We also will retain and use your personal information as long as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and provide our products.
Security of Your Personal Information
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. As applicable, if we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we endeavor to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Updating Your Personal Information
If the personal information you have provided to us changes, please let us know. For instance, if your email changes, you wish to cancel any request you have made of us, or if you become aware of inaccurate personal information about you, please contact us at firstname.lastname@example.org.
The Website is not intended for children under 13 years of age. Company does not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on the Website or provide any information about yourself to us, including your name, telephone number, or email address you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at email@example.com.
California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights for more information.
Your California Privacy Rights
For more information about the categories of personal information we collect, business and commercial purposes for the collection of the personal information and categories of third parties with whom we share the personal information, please see the disclosures above. As a California resident under the California Consumer Privacy Act (“CCPA”), you may have the right to request, twice in a 12-month period, the following information about the personal information we have collected about you during the past 12 months:
- the categories and specific pieces of personal information we have collected about you;
- the categories of sources from which we collected the personal information;
- the business or commercial purpose for which we collected or sold the personal information;
- the categories of third parties with whom we shared the personal information; and
- the categories of personal information about you that we sold or disclosed for a business purpose, and the categories of third parties to whom we sold or disclosed that information for a business purpose.
In addition, you have the right to request that we delete certain personal information we have collected from you, submit a request for general disclosure or access all the information we have about you. To submit these requests, please contact us at firstname.lastname@example.org or call us at (888) 364-6869.
To help protect your privacy and maintain security, we take steps to verify your identity before granting you access to your personal information or considering your deletion request. Upon receipt of your request, we will send you a verification form by email or postal mail. To complete your request, please respond to the verification form when you receive it. To verify your identity, we may require you to provide any of the following information: Name, email address, postal address, or date of birth. In addition, if you ask us to provide you with specific pieces of personal information, we will require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.
Please understand that the Company cannot delete personal information in those situations where our retention is required for our own internal business purposes or otherwise permitted by the CCPA (such as fraud prevention or legal compliance). In these situations, we will retain your information in accordance with our records retention program and securely delete it at the end of the retention period.
Finally, you also have the right to opt-out of the sale of your personal information. To exercise that right, please contact us at email@example.com or call us at (888) 364-6869. We do not knowingly sell personal information of minors under 16 years of age.
Under the CCPA, you may designate an authorized agent to make a request on your behalf but the agent will need to complete the verification process, including the submission of proof that it has been designated to act on your behalf. For access and deletion requests made by an authorized agent on your behalf, we also may require you to verify your own identity directly with us (as described above). We will not deny, charge different prices for, or provide a different level or quality of goods or services if you choose to exercise your rights under the CCPA.
Attention: Legal Department
1100 Market Street, Suite 600
Chattanooga, Tennessee 37402